Can I return my online order in-store?

Last updated: 25/06/2019

At this time, we are not able to accept online returns in-store, and vice-versa. We are working on enabling this feature for you very soon. For now, we offer free returns from our easy to use self-service page.

At the discretion of the store manager, they may allow an exchange if the desired size is available in the store and the product being returned is in saleable condition (unworn, unwashed, tags still attached).

Please keep in mind that each of our authorized retailers, adidas retail stores, and our Online Shop are all considered separate entities in terms of return and exchange policies. As well, kindly note that some of our retail stores sell Originals or Performance merchandise only (e.g. a Performance running shoe would not be accepted back at an Originals location).

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