What is the warranty on my product(s)?

Last updated: 10/06/2020

We are currently experiencing a high number of contacts, and there may be a delay in processing and resolving your claim. Your claim will be handled based on the date of submission. We thank you in advance for your patience!

Our warranty policy covers against manufacturing defects within 2 years from date of manufacture (as listed on the product label), based on product authentication and original point of purchase. Products older than two years may not be eligible. Adidas does not repair items. We do not cover or have available for replacement the following; insoles, buttons, laces, emblems, drawstrings, or other decorative parts or pieces.

For adidas.ca orders, please use the self-service Returns tool found here if you purchased within the last 30 days.

• For authorized retailer purchases (including adidas retail stores); we recommend returning directly to the retailer for assistance. If they are unable to help, please submit a claim below.

• For unauthorized distributors such as eBay, resellers, or other 3rd party marketplaces; we regret to inform you that we are unable to offer any support on these products.

Most claims are resolved within 2-4 weeks of form submission. Defective merchandise will not be returned to you once received by our Quality Assurance team. By submitting a claim, you accept all the terms and conditions of our policy and accept all decisions as final. Dependent on a formal evaluation, you will be provided with an online credit towards a suitable replacement, whenever possible.

The life expectancy of a product depends on the individual using it; their characteristic wear pattern and the conditions in which it’s used. Adidas reserves the right to determine between a defective product and normal wear-and-tear, and to reject any claims that have exceeded their reasonable lifespan or have incurred any damage not directly related to a manufacturing defect, including through improper care, misuse or accident. Our liability extends to the original purchase only – adidas does not offer secondary replacements or further warranty assistance on items resulting from a previous claim.

LIFETIME WARRANTY-ELIGIBLE BAGS:

Please note that while there is no time limit to when you can claim your lifetime warranty, the coverage is limited to 1 replacement per original bag purchase. Adidas does not accept claims for bags resulting from a previous warranty replacement.

If you believe your adidas product is defective, please send an email with the following information to service_en@onlineshop.adidas.ca :

 

Your Name:

 

Mailing address:

‘ACA’ Order # (if applicable):

Article #:

Brief description of the defect:

Include the following attachments:

  • Proof of Purchase (copy of store receipt, screenshot of online invoice, etc.), if available
  • Clear image of full product
  • Clear image of defect
  • Clear image of Product Label showing the 6-digit alphanumeric code and manufacturing date (examples below)
  • For shoes only: clear image of the soles (bottom of the shoes)

 

Sample Product Labels

Depending on the product, this tag may appear in different places or in various forms. Below is where the Product Label is generally located on different items to help you submit a complete form.

Shoes – on the inner tongue or side:

shoes

Apparel – lower left inside tag:

apparel

Sport balls – directly on the ball’s surface:

sports-ball

Did you find this article helpful?

Yes / No

WHERE IS MY ORDER?

Log in or use the Order Tracker to quickly track your order, view order details, and start or track a return.

no answer to your question?


ask our customer care

You may experience a longer than normal wait time to connect with our team. We appreciate your patience!

DEC 24 & 31: 9am to 3pm EST

DEC 25 & JAN 1, 2021: Closed

Phone Mon to Fri, 8am to 10:00pm EST
Live Chat Mon to Fri, 8am to 10:00pm EST

 

Call: 1-855-823-4327

toll free

PLEASE USE THE CHAT BUTTON ON THE LOWER RIGHT HAND CORNER

Mon to Fri, 9am to 10:00pm