When will I be able to track my order?

Last updated: 31/07/2019

After you receive your shipment confirmation email with your tracking number, it can take up to 24 hours before you are able to track the package online or through the carrier website. This is because your carrier needs to scan your package before you can track it. It can take slightly longer if there’s a weekend in between.

If there is no update or movement on your package by the end of the next business day, please contact us for assistance.

Did you find this article helpful?

Yes / No


Log in or use the Order Tracker to quickly track your order, view order details, and start or track a return.

no answer to your question?

ask our customer care

Phone Mon to Fri, 8am to 7:00pm EST
Live Chat Mon to Fri, 9am to 10:00pm EST


Call: 1-855-823-4327

toll free

Chat with our live agent

Mon to Fri, 9am to 10:00pm