When will you receive my return package?

Last updated: 25/06/2019

After you drop off your return package at your local UPS Access Point, it can take 2 - 5 business days from most Canadian areas for the package to get to our warehouse. This timeframe may differ based on inclement weather, distance to some rural areas, holiday volume, or other unforeseen circumstances.

You may track the return progress using our Order Status page, or by logging in to your online account under ‘Order History’. You will also receive an email notification once the return package has arrived at our warehouse.

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